Pure Vedic Gems offers a very transparent and simple 15 Days Return, Refund & Replacements policy.
For loose gemstones, with invoice value, upto Rs 1,00,000: You can return the gemstone with 100% MONEY BACK within the 15 Day period by meeting the conditions above.
For loose gemstones, with invoice value, above Rs 1,00,000: You can get replacement or 100% STORE CREDIT within 15 Day period by meeting the conditions above.
Any custom jewellery created for you (rings, pendants, bracelets, etc.) cannot be returned. You can however (if the gemstone does not Suit you) return the gemstone jewellery items against for store credit, worth 70% of your invoice value (deducting the to and fro shipping charges), for use against future purchases from our website/store. Till six month of items sold only.
If you want your placed order to be cancelled and your payment to be refunded kindly mail us on firstname.lastname@example.org within 24 hours of ordering otherwise the cancellation would be accepted depending on the order process status. And the refund would be initiated by the same payment mode and to the same source from which it was done. It may take upto 15 to 20 days for the payment to return and reflect back in your account.
The 15-Day period starts from the day that you receive your product, as shown by our courier records.
Yes, under our no-questions asked return policy on gemstones with 100% money back, you can indeed return the other gemstone within the 15 day period.
We usually require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, you are not eligible for the 100% Money Back Guarantee. However, you may still be eligible for a full or Partial Replacement / Store Credit. Please contact our customer support team, with your exact scenario, so that we may assist you.
Our Returns policy clearly states that any custom jewellery cannot be returned. However, you are eligible for a store credit worth 70% of your invoice value, for use against future purchases on PureVedicGems.com/in.
In case you are returning or replacing a gemstone, please take the following steps:
IMPORTANT: Do not write the name Pure Vedic Gems or any gemstones, jewellery related words on the package, as it may attract undue attention and theft of the package.
This policy is subject to change without any prior information at the sole discretion of Pure Vedic Gems.